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Frequently Asked
Questions
Where is The Billie made?
Every Nova Rubi bag is ethically manufactured in Vietnam by trusted factory partners who share our commitment to quality craftsmanship and responsible production.
What materials are used in The Billie?
The Billie is made with leather and canvas crafted from recycled water bottles, with a recycled interior lining. Inside, we use YKK zippers for smooth, reliable function. On the exterior, The Billie features custom-molded zippers designed exclusively for Nova Rubi.
Who is The Billie for?
For people who want a bag that works as hard as they do, whether that's commuting, traveling, working, or doing all three in the same day.
Do you ship internationally?
We currently ship within the United States. We're exploring international shipping options for the future.
What is your return policy?
- Returns are accepted within 30 days of delivery. Items must be unused, unworn, and returned in their original condition, including any original packaging and tags.
- Email us at support@novarubi.com with your order number, and we'll guide you through the return process.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- If Nova Rubi provides a prepaid return label for a customer-paid return, the cost of the return label may be deducted from the refund amount.
- If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Nova Rubi will cover the return shipping cost for approved claims.
- We recommend using a trackable shipping method for all returns. Nova Rubi cannot issue a refund for return packages that are lost before reaching our warehouse.
- Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for your bank or card provider to post the funds.
- Items returned used, damaged, incomplete, or outside the return requirements may be ineligible for a full refund.
- If you would like to exchange an item, please contact us at support@novarubi.com and we will help determine the best available option.