Refund policy

We accept returns within 30 days of delivery.

• Items must be unused, unworn, and returned in their original condition, including any original packaging and tags.
• To start a return, email us at support@novarubi.com with your order number and reason for return. Please wait for return instructions before sending your item back.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
• If Nova Rubi provides a prepaid return label for a customer-paid return, the cost of the return label may be deducted from the refund amount.
• If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Nova Rubi will cover the return shipping cost for approved claims.
• We recommend using a trackable shipping method for all returns. Nova Rubi cannot issue a refund for return packages that are lost before reaching our warehouse.
• Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for your bank or card provider to post the funds.
• Items returned used, damaged, incomplete, or outside the return requirements may be ineligible for a full refund.
• If you would like to exchange an item, please contact us at support@novarubi.com and we will help determine the best available option.